Automation Studio in Salesforce Marketing Cloud is a powerful tool that you use for ETL. What’s ETL, you might wonder? It stands for Extract, Transform, Load and refers to all kinds of activities you can do with data in the Marketing Cloud. Automation Studio’s building blocks are email sends, data extract, verification activities, and much more. You use them to create advanced automations for data management in Salesforce Marketing Cloud. Usually, the users of this studio are experienced and more technical marketers since it’s quite a responsible challenge to leverage and make use of this studio for non-technical marketing profiles. However, with this article, we would like to walk through the Automation Studio activities so that even a non-technical marketer can use this tool.
This article is a continuation of our journey through the Automation Studio. In our comprehensive Automation Studio guide, you can learn more about the studio’s segmentation activities and read about real-life use cases.
Using this activity is limited to more technical colleagues and data professionals. However, if you want to delve into the more technical side of Marketing Cloud and learn more about SSJS, this excellent blog offers many use cases and guides for SSJS.
As you can see from the activities we’ve already covered, Automation Studio is an app for technical marketers, and the next activity isn’t an exception. You need to use data extracts to export certain important marketing events such as bounces, clicks, conversions, etc. data extract creates a file to operate outside of Salesforce Marketing Cloud. You can also use this activity to extract data from data extensions or data views. For instance, if you prepare reports outside of Marketing Cloud, you can leverage data extracts and download them on your desktop. Then you can use Excel or any other tool you use for managing data and analyze it there.
Firstly, to use data extracts, you have to configure where this data extract will be saved. Since most Marketing Cloud clients handle massive amounts of data, you can’t download the files directly on their desktop. You need to create an FTP user for privacy reasons and to be able to extract large files with data. That’s why you need to configure a File Transfer Location, and you have to specify it under your account settings before using data extract activity. There, under Data Management, you have to create an FTP user.
How to set up an FTP in Salesforce Marketing Cloud
The advice for using the data extract activity is to include the file transfer activity in a separate step and not stacking it in the same step on the automation canvas. This action prevents the file transfer activity from looking for the data extract file before the data extract is complete.
When creating a data extract activity, remember to fill in an appropriate file naming pattern, where you need to specify the file type, for instance, ‘.csv.’ That enables you to later use the extracted document in Excel, for example. You can also convert activity to an XML file, tab-delimited, or pipe-delimited file for import into your account.
In our extensive guide on Automation Studio, we show a use case that includes creating a data extract activity.
Data Extract Activity
This activity you need to use for precaution reasons to avoid unintended automation outcomes. The action lets you select a target data extension in your automation and evaluate the target data extension for conditions you set. For instance, you can use this activity to track why the target data extension contains more records than expected. Using this step in the automation will prevent the email sends to the records that aren’t supposed to receive it.
When the activity detects that the conditions you have set are met, the activity can stop the automation or send you an email notification or both, depending on the actions you define. If you choose to receive a notification when the conditions are met, you can include a note in the email to provide more context for investigation or troubleshooting.
There are a few things to keep in mind when using this activity. You can only use it in particular automation and can’t reuse it across multiple automations compared to many other reusable automation activities. You can’t configure a verification activity outside automation. However, it’s possible to add various verification activities in a single step, but don’t place them in the same step as any other activity on the automation studio canvas; it’s better to add it in the separate one.
If you want to have a pause between activities in Automation Studio, you can use the wait activity. You use it to wait for a specific duration or until a particular time before performing the next step. There’s no limit of wait activities you can include in single automation.
However, there are considerations to be aware of when using this activity. For example, even though there’s no limit to the number of wait activities to add to the automation, the combined time limit for them cannot be more than one year. To avoid that, you can see wait times for previous wait activities and calculate the total wait time in the automation.
If you specify the duration of the first wait activity, any wait activities occurring later in the automation’s workflow begin after this wait time ends.
Lastly, when automation is in the middle of a wait activity, that run is skipped when the next scheduled or triggered run occurs. To avoid errors with the automations, pay attention to adding the wait activities to avoid conflict.
It can’t be stressed enough that with great power comes great responsibility, and Automation Studio is a perfect example of that. This Salesforce Marketing Cloud studio is a great tool to use if you want to automate the data-related activities in the platform and perform technical marketing tasks. However, you need to choose carefully whom you give access to this tool, and we recommend limiting access to it as much as possible. Suppose you still want marketers to have the power to schedule specific campaigns and create advanced segments based on the data you have in Salesforce Marketing Cloud — leverage this functionality in DESelect Segment. To use these functionalities in the DESelect Segment, a marketer doesn’t need access to Automation Studio and data-sensitive information or have technical knowledge of the platform. You can book a call with one of our certified consultants to have a personalized demo of DESelect Segment and find out how it helps you fulfill your data automation needs in Salesforce Marketing Cloud.
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