DESelect Guest Blog
This is a guest post written by Buse Tarakcioglu from Vesium, a consulting and implementation partner of Salesforce in CPG & Retail, deploying necessary functionalities and focusing on growth and profit margins for businesses!
Today’s retail landscape is changing rapidly and shopper preferences are a moving target!
In this case, leaning data is always a better idea to craft proper plans to better customer experience!
Here are 8 strategies you should follow to build more meaningful shopper relationships.
1) Engage Customers In Their Context
Customers reward brands that are aware of the needs and interests of them. Retailers must engage customers in their context when omnichannel customers do not know what to do or where to go next.
You can engage with customers and get some answers through;
– Evolving stores based on their needs
– Optimizing mobile throughout the customer journey
– Analyzing the marketplace’s strengths & weaknesses
2) Provide Mobile Experience
Mobile has changed buyers’ shopping behaviors tremendously by influencing digital sales and in-store behavior.
Mobile is the top driver of both traffic and sales and 71% of customers use a mobile device in-store for purchasing or reading reviews.
In this case, making sure of providing a mobile experience is a must-have these days!
3) Use Voice Assistants & Chatbots
The use of voice assistants is growing and shoppers are using voice for at least one shopping activity.
Even if it seems that voice-based search plays a minor role in buyers’ activities today, this developing technology will take its place in the future.
Also, voice combined with chat-based interfaces will turn out to be more essential for customer service and support.
4) Compete Against Marketplaces
Understanding the strengths and weaknesses is essential for brands and retailers!
Marketplaces are winning at reordering experience, 47% of reordering or repeat purchases occur via an online marketplace, regardless of where the initial purchase was made.
Also, product differentiation offered by brands and convenience of marketplaces has the most significant pressure on retailers in terms of competitive advantage.
5) Resonate With Shoppers' Values
Shoppers reward brands that go beyond transactions and orders to be relevant and resonate.
As they are relationship-driven, touching their emotions and beliefs makes a big difference.
So, today’s shoppers are more likely to buy from brands and retailers offering a charitable donation with purchase.
6) Bring Value Through Personalization
Personalization is the way of telling the customers: “we hear you!”
1-to-1 personalization in digital and physical channels can help you create long-lasting relationships with buyers.
Personalized experiences yield a 4.5x higher cart rate and 5x higher per-visit spend.
Moreover, 84% of the customers who had a fulfilling personalized experience are interested in more in the future.
7) Deliver Tailored Experience with AI & ML
Artificial Intelligence & Machine Learning empower retailers to anticipate shoppers’ next moves and deliver tailored experiences.
Opportunities to grow AI-powered efforts are massive, especially given the fact that AI becomes more useful in personalizing content.
By fully embracing AI and optimizing their use on digital channels, retailers can show shoppers that they truly know them.
8) Drive Loyalty Programs
Today, shoppers are more likely to buy from brands and retailers offering a loyalty program!
Loyalty programs are all about building meaningful relationships. Customers are willing to pay when they feel a sense of belonging and participation.
When it comes to sustaining loyalty, knowing the customers, incremental engagement, measuring the strength of the relationships across various factors, and using emerging technologies and partnerships for personalization will lead to success!
Did you know that Salesforce provides automation & AI-driven insights to transform your business on a single platform?
Let’s explore world’s #1 CRM, reimagined for retail!
Here is what you can do with Salesforce retail management software:
- Start with clean data, intelligent profiling, and segmentation.
- Distribute your data to unified views of your audience.
- Use powerful marketing automation to attract and engage from anywhere.
- Support your customers with state-of-the-art customer service.
Now we know the strategies to make our customers happy with a better customer journey in retail! Thank you for your time and if there’s anything you want to share within your experiences in retail, we will be more than happy to hear from you!
Latest Articles
-
What Is Salesforce Sales Cloud? (And How It Really Works in 2026)
What Is Salesforce Sales Cloud? (And How It Really Works in 2026) Salesforce Sales Cloud is Salesforce’s flagship CRM platform for managing the entire sales process from tracking leads and contacts through to closing deals and forecasting revenue. At its core, it’s a cloud-based system that brings together Leads, Accounts, Contacts, Opportunities, Activities, and AI-driven […]March 3, 2026WhoId and WhatId in Salesforce: Clear Definitions, Examples and SOQL Usage
WhoId and WhatId in Salesforce: Clear Definitions, Examples and SOQL Usage If you have ever wondered why a Task you created does not appear where you expected it in Salesforce, the answer often comes down to two small fields: WhoId and WhatId. These fields play a crucial role in linking activities to the correct records, […]March 3, 2026Salesforce Backup Solutions: Why They Matter, How They Work, And What To Choose
Salesforce Backup Solutions: Why They Matter, How They Work, And What To Choose Introduction: “Salesforce Already Backs Up My Data… Don’t They?” One of the most common assumptions we hear from businesses using Salesforce is that their data is automatically protected. After all, Salesforce is a massive enterprise platform trusted by millions of organisations worldwide. […]March 3, 2026Salesforce Health Cloud Explained: Managing Patient Data at Scale
Salesforce Health Cloud Explained: Managing Patient Data at Scale Managing patient data across fragmented systems is one of the most persistent challenges facing healthcare providers today. Electronic health records sit in silos. Claims data lives in separate platforms. Patient engagement happens through disconnected channels. The result is a fractured view of the patient that undermines […]January 30, 2026
Join our newsletter to receive updates and helpful SFMC guides.
