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Meet our team: Senior Customer Success Manager, Zandra Marquez

We have a superstar in our Customer Success Team and her name is Zandra: a true gem with top-tier Salesforce Marketing Cloud knowledge.

Get her take on her DESelect journey →
An interview with Zandra Marquez, Senior CSM at DESelect
Zandra started at DESelect as a Customer Success Manager, where she quickly showed she had a great eye for customer satisfaction and was awesome in building strong relationships. Zandra’s dedication and skill got her promoted to Senior Customer Success Manager. With her caring attitude and smart thinking, Zandra has made a big difference in how customers feel about DESelect. Her story shows how you can grow and succeed, inspiring both coworkers and newbies.
 
We recently sat down with Zandra for an interview, to uncover more about her and her role at DESelect. 

 

What does a Senior Customer Success Manager do?

As a Senior Customer Success Manager, my main focus is to ensure that customers are successfully on-boarded onto the DESelect platform and that they are highly schooled on how to use our platforms, to get maximum value from its features and capabilities.

Other responsibilities include analyzing customers’ usage data and campaign performance metrics.This allows us to identify trends, patterns, and areas for improvement, providing regular reports and insights to customers.This allows us to highlight the value they are deriving from DESelect, and make recommendations for optimization.

In addition, I always ensure that they are satisfied with the service they receive and I proactively identify opportunities for upselling or cross-selling additional services or features that could benefit our customers.

Zandra and the Antwerp team enjoying lunch
 
“In DEselect you can feel a strong sense of teamwork and collaboration”

 

What are your TOP 3 reasons to work at DESelect?

Collaborative Culture: In this company, you can feel a strong sense of teamwork and collaboration. Being able to bounce ideas off colleagues and work together toward common goals can create a supportive and enjoyable workplace.


Innovation and Problem Solving – attitude: In DESelect we have an environment where creativity and innovation thrive. Developing solutions for data-driven marketing challenges is intellectually stimulating and very rewarding for me.


Impactful Work: Helping businesses optimize their marketing efforts through data segmentation is a fulfilling work that gives me a lot of satisfaction.

What projects do you currently work on?

I’m currently working on onboarding a really huge customer which is very exciting to me, it’s a big opportunity to prove my skill set! Also, I work on collaborating with some customers showcasing their success stories for our marketing activities.

Deedee swag and a special thank you note for Zandra

 

“Here at DESelect, you’re constantly exposed to new ideas, technologies, and strategies, which give you the possibility to keep on developing and learning every day.”  

 

If you could live in any generation – which would you choose?

I would choose the 90s. I grew up during the 90s and I will always choose to live in this era. Awesome childhood for several reasons, one of the main reasons is the rapid advancement in technology during that time, which led to the rise of iconic video games, TV shows, and toys that are still cherished today.

 

What do you like the most about your job?

My favorite part of this job is continuous learning. I often work with customers from various industries and backgrounds, which provides opportunities for constant learning and professional growth. Here at DESelect, you’re constantly exposed to new ideas, technologies, and strategies, which give you the possibility to keep on developing and learning every day.

What in your opinion makes DESelect unique as a company?

As a part of the Customer Success Team, I think what makes our company so unique is a Customer-Centric Approach: DESelect likely prioritizes its customers and their needs, fostering strong relationships and providing exceptional customer service. A customer-centric approach can lead to long-term partnerships and positive word-of-mouth referrals.

“ A customer-centric approach can lead to long-term partnerships and positive word-of-mouth referrals.”

Favorite moment so far at DESelect?

When we quadrupled our target a while ago.
It was a very big achievement for the whole team but also for the company. The successful moments like that you remember for a lifetime.

What is your favorite movie/series?

My favorite series is “Braveheart”. It is a series about the Battle of Stirling Bridge. It’s full of tactical brilliance displayed by the main character as he utilizes the geography of the battlefield to his advantage with fierce combat and dramatic moments and I really like a bit of drama in the series, it makes them more interesting!

What is your favorite comfort food?

My favorite comfort food, which I could eat on repeat, is Adobo. It is a Filipino dish made of pork slices marinated and cooked in soy sauce, vinegar, and garlic. If the Philippines had to name a national dish, this should be it.

 

 

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Meet Our Team: Customer Success Manager, Alex Divrioti

Meet Alex, our newest member of the Customer Success Team, who left sunny Greece behind and moved to Belgium to work at DESelect.

Get her take on her DESelect journey →
DESelect employee spotlight of customer success manager Alex Divrioti
Alex has a passion for innovation, change and exponential growth. That passion makes her an amazing fit for most tech startups. She recently decided to join DESelect as a next step in her career , working from our cozy office in Antwerp. We recently sat down with Alex for an interview, to uncover more about the girl who has a huge heart for her customers.
 

How was your journey at DESelect so far?

I needed to relocate from Greece and I appreciate how everyone was trying to help me with things that I didn’t know. It’s an international environment and everyone is open in the office. We really have good and fun people working at this company. When comparing the onboarding process with other companies, I must say that I really enjoyed the onboarding at DESelect. There is proper documentation and different things you have to study before you get started. It can be a bit overwhelming in the beginning because there is a lot of information. But once you get into a rhythm, the process is quite smooth. I’ve seen myself grow a lot in short period of time. The first 2 months was all about training and followed by months where I got to join client meetings. Now I can happily say I have my first 5 clients!
DESelect office selfie
“Interacting & sharing ideas, is really a core value for startups because that’s how innovation happens”

According to you, what makes a great CSM at DESelect?

At DESelect, you need to have the right product knowledge and you need to be communicative, since you need the ability to explain the product to numerous people, with different technical backgrounds. You also need to be compassionate and understand the clients struggles and pain points. As a CSM, we need to listen, and think how we can make their lives easier. In the end we want to have happy customers that can rely on us for a better experience. We simplify their daily lives, by enabling them to work with SalesForce Marketing Cloud more easily.

How is the Customer Success Team embracing you?

I think the team is amazing and everyone is trying to spread knowledge. We also have meetings we call ‘knowledge transfer.’ A moment where team members share what works well for them, and what techniques they use. There’s a lot of willingness to share best practices – I really appreciate that. Within the team we also gives honest feedback to each other, and you can feel that the feedback comes from a good place.
DESelect soccer team group picture

Can you describe DESelect’s culture?

There are some common traits from other startup companies that I worked for. The fun factor is always present, because you have people that are typically of a ‘younger’ generation, with a similar way of thinking. I really appreciate that in startups. Specifically at DESelect, I like that we are eating lunch together on a regular basis (weekly soup days!). In the Antwerp office, we also schedule an activity once a month, which really bonds the team. We’re in a hybrid set-up, and I personally like to work form the office, since I’m a people person. I love interacting with others & sharing ideas. I personally find that to be a core value for startups, because that’s how innovation happens. We also have darts and pingpong table at the Antwerp office, contributing to a lot of fun.
Alex in nature

Rapid fire questions for Alex!

3 words to categorize DESelect?

Innovative.

Ope.

Fun.

Go to comfort food?

Five Guys: fries, burger with bacon & cheese (must have) and a vanilla milkshake.

Favorite destination?

Pilio, Greece. When I was a child, we went there with my family a lot. You can go in wintertime and during the summer.

What do you carry with you at all times?

Headphones with noise cancellation & water bottle.

Favorite DESelect moment so far?

Tortilla slap challenge during the Christmas party.

Help us elevate engagement through human intelligence at scale

Help us elevate engagement through human intelligence at scale