4 More Opportunities for Personalization in eCommerce Email Marketing

4 More Opportunities for Personalization in eCommerce Email Marketing

You’re a creative marketer hot on the heels of our deep dive into foundational email marketing techniques, right? Well, let’s shift gears a bit. You’ve got to grips with 8 of the best types of email marketing campaigns for retail segments, but there’s always room to refine, innovate, and surprise your email audience.

Let’s journey beyond the familiar landscape and explore four advanced opportunities for personalization in ecommerce that are sure to make your email campaigns even more compelling.

Personalization in eCommerce: Segmentation

Geo-Targeting: Crafting Location-Specific Narratives

What is it? Geo-targeting isn’t just a buzzword for marketers. Beyond the generalities of email marketing, geo-targeting focuses on resonating with subscribers on the grounds of locality and shared experiences. Get specific and pay attention to the idiosyncrasies of their area.

Example: If you’re launching a winter collection, cater to the seasonality. As London braces for rain, an email featuring rain boots or trench coats might be apt. But for subscribers in sun-drenched California? Maybe it’s lightweight jackets or autumn accessories.

But go deeper still – consider touching on local festivals or events. It not only personalizes but also shows that you’re in tune with your customers’ world.

Behavioral Product Recommendations: Elevating Predictive Suggestions

What is it? Moving past the usual cross-sell and upsell territory, this method leans into understanding and forecasting user behaviors to make product suggestions that will resonate deeper, really hitting their mark.

Example: Have you noticed a customer often browsing sustainable products but never committing to a purchase? Perhaps an email showcasing eco-friendly bestsellers or a limited-time discount might nudge them toward a sale. However, remember to tread carefully. Tact is key; ensure suggestions seem intuitive rather than pushy.

RELATED: Read what consumers really think about how many emails you send in our consumer report

Personalization in eCommerce: Content

Interactive Content: Amplifying Engagement Levels

What is it? We’ve touched upon post-purchase emails and customer journey recaps as effective ways to add some personalization in your ecommerce emails. Let’s elevate that experience by infusing interactive layers – a favorite among modern creative marketers – into the emails that will lift them to new levels of engagement.

Example: Incorporate an instructional video in your post-purchase email, enhanced with a GIF preview. Add clickable timestamps for effortless navigation. Or, introduce a concise quiz to assess product understanding, potentially offering rewards. It’s also essential to ensure the interactive element aligns seamlessly and authentically with your brand narrative.

Dynamic Content Tailored to Demographics: Beyond Age and Location

What is it? Delving deeper than traditional demographics to tailor content, ensure each message resonates with varying segments of your audience.

Example: For a customer segment passionate about sustainable practices, an email shedding light on your brand’s eco-conscious initiatives might resonate more than just product promotions. As always though, balance is key. While segmenting is beneficial, it’s also pivotal to have overarching content that speaks to your broader audience.


The realm of email marketing is expansive and ever-evolving. The magic lies in using both relevant content along with personalization in any ecommerce message. As you venture into these sophisticated methods, the simple, golden rule remains: ensure every subscriber feels seen and valued and is carried along the journey of your brand.

So, embrace these strategies with fervor, ensuring each email dispatched resonates with purpose and precision. Cheers to effective personalization!

Learn why retailers trust DESelect to optimize multi-channel communications and drive purchase decisions.

Stay Connected

Stay Connected

Reach the most targeted<br/> audiences in half the time

Reach the most targeted
audiences in half the time

Deselect icon
Subscribe to the Newsletter
Receive Salesforce Marketing Cloud tips,
tricks, and DESelect updates

By clicking the “Subscribe now” button, you agree to the DESelect Terms of Use and Privacy Policy.